Last updated: July 2026
GODENGINE is billed as prepaid credits— you buy a credit pack up front and credits are consumed as you use the service. There are no subscriptions and no recurring charges, so there is nothing to "cancel" on a billing cycle.
Unused credits. If you purchased a credit pack and have not yet used any of its credits, you may request a full refund of that pack within 7 days of purchase. Refunds are issued to the original payment method through our payment processor (Cashfree) and typically settle within 5–7 business days.
Partially used packs. Once credits from a pack have been consumed, the consumed portion is non-refundable because the corresponding compute has already been delivered. Any clearly unused balance may still be considered for a pro-rata refund at our discretion; contact us and we will review it fairly.
Free / promotional credits. Credits granted at signup or as a promotion have no cash value and are not refundable.
Failed, duplicate, or unauthorized charges. If you were charged but did not receive credits, were charged more than once for the same order, or believe a charge was not authorized, contact us and we will investigate and refund any verified discrepancy in full.
How to request a refund. Email billing@godengine.ai from your account email with your order id. We aim to acknowledge refund requests within two business days.
This policy is offered in addition to, and does not limit, any rights you have under applicable consumer-protection law.